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Delivery times and methods of unloading
Delivery takes place within 2-4 days from the time of accreditation. Delivery times are average and indicative times and in any case not binding and cannot constitute grounds for withdrawal from the contract. The courier will try to make the delivery as soon as possible, after having notified the customer on the phone. The delivery of the goods takes place by road. The delivery service includes the unloading of the pallets from the truck with hydraulic lift. The pallet is placed on the ground, on the roadside or in any case up to the point where it is possible to access with the truck used for delivery, even if this point is not adjacent to the buyer's property. It is not possible to travel downhill ramps towards the storage point with the trolley. When ordering, the customer must take into account that the delivery of the pallets, given their weight, takes place with medium-sized vehicles. Delivery does not include storing the product in the buyer's premises or otherwise moving the pallets from the point of unloading. The price of the product includes, in addition to transport and unloading with a hydraulic lift from the truck, also the courier's telephone notice. The day and time of delivery will be agreed with the carrier (which must take place within 1-3 days at most after the notice). Once the time of delivery has been agreed, the Customer is obliged to make every effort to receive the product within the established time, also the product purchased will be stored in the courier's warehouses (see point 7.c) and return of the goods to the customer's home (see point 7.d).
Refusal to receive the product
Upon unjustified refusal to receive the product from the Customer, the stock in the courier's warehouses of the product will follow (see point 7.c) and return the goods to the customer's home (see point 7.d ). The product must be rejected only in cases of damage, even partial, lack of part of the product, non-correspondence with respect to the order. 7.c) Opening of the stock at the courier's warehouses The costs resulting from the storage of the product in the courier's warehouses are charged to the customer. These amount to: € 18.30 x file opening + € 0.6292 per quintal of product in storage x day of rest in the warehouses. Only upon payment of these charges can the goods be returned to the Customer's home. All rates are inclusive of VAT. 7.d) Return of the goods to the customer's home The costs resulting from the return of the goods are charged to the customer. These amount to: € 6.2436 per quintal of product. Only upon payment of these charges can the goods be returned to the Customer's home. The rate includes VAT 7.d) Return of the goods to the sender and termination of the contract After 15 days from the communication to the Customer of the opening of the stock, ergheia2.com will instruct the courier to return the product to its warehouse. ergheia2.com will, upon communication via email, refund the amount paid by the customer by retaining the costs incurred for sending, storing and returning the product to its warehouse. ergheia2.com provvederà ad incaricare il corriere a riportare il prodotto nel proprio magazzino. ergheia2.com provvederà, previa comunicazione via mail, alla restituzione dell’importo versato dal cliente trattenendo le spese sostenute per invio, giacenza e ritorno al proprio magazzino del prodotto stesso.
Checking the goods
Upon delivery, the customer is required to check the following points: correspondence between the quantities delivered and the quantities ordered. The integrity of the packaging with reference to tears, humidity or other packaging defects. Integrity of the delivered goods. Any defects must be communicated in writing at the time of delivery by means of a detailed description of the defect / respective defects and must be signed by the customer and the shipper. No damages will be paid for defects found after delivery.
Right of withdrawal
The buyer can exercise the right of withdrawal within 14 days from the date of receipt of the goods. The right can be exercised without giving any reason. The shipping costs for returning the products are borne by the buyer. To exercise the withdrawal, the buyer must inform ergheia2.com by email of his decision. The important thing is that there is an explicit desire to withdraw from the contract, with reference to it, and that it is sent within 14 days (count the shipping date). The buyer must return the products within 14 days from when he communicated his intention to withdraw from the contract. The cost of the return is borne by the buyer. Until ergheia2.com has received the goods, it can legitimately withhold the refund. The purchased products to be returned must be in a normal state of conservation. The consumer is only liable for the decrease in value resulting from manipulation other than the "normal" one and necessary to verify the nature, characteristics and functioning of the goods. Ergheia2.com must reimburse payments made for these products, both those relating to the price of the goods and those relating to delivery (except in the case where the consumer has chosen a specific type of delivery, different and more expensive than that proposed by the seller ). The refund takes place within 14 days from when ergheia2.com is informed of the consumer's willingness to withdraw, and in any case after he has received the returned products. The refund is made by bank transfer in favor of the buyer who exercised the right of withdrawal. ergheia2.com via email della sua decisione. L’importante è che vi sia riportata l’esplicita volontà di recedere dal contratto, con riferimento allo stesso, e che venga inviata entro i 14 giorni (conta la data di spedizione). Il compratore deve restituire i prodotti entro 14 giorni da quando ha comunicato la sua intenzione di recedere dal contratto. Il costo della restituzione è a carico del compratore. Finché ergheia2.com non avrà ricevuto i beni potrà legittimamente trattenere il rimborso. I prodotti acquistati da restituire devono risultare in un normale stato di conservazione. Il consumatore risponde unicamente della diminuzione di valore risultante da una manipolazione diversa da quella “normale” e necessaria per verificare la natura, le caratteristiche e il funzionamento del bene. Ergheia2.com deve rimborsare i pagamenti avvenuti di tali prodotti, sia quelli relativi al prezzo dei beni sia quelli relativi alla consegna (fa eccezione il caso il cui il consumatore abbia scelto un tipo di consegna specifico, diverso e più costoso di quello proposto dal venditore). Il rimborso avviene entro 14 giorni da quando ergheia2.com risulta informato della volontà di recedere del consumatore, e comunque dopo che ha ricevuto i prodotti restituiti. Il rimborso avviene tramite Bonifico Bancario a favore del compratore che ha esercitato il diritto di recesso.
Communication takes place preferably by e-mail. Ergheia2.com guarantees that customer requests for information are answered within a maximum of 24 hours. Ergheia2.com garantisce che le richieste di informazione dei clienti abbiano risposta al massimo nel giro di 24 ore.
These GCS as well as contracts concluded on the basis of these are subject to Italian law. The place of jurisdiction is Naples.
Final provisions
In the sale of the goods specified on the ergheia2.com website, only the GCS are valid in the version valid at the time the contract is finalized. These Sales Conditions are applied in particular even if they differ from those of the customer. If individual provisions of these GCS are ineffective, the legal effect of the remaining provisions remains unaffected. Ergheia2.com also reserves the right to make changes to these General Conditions of Sale at any time. ergheia2.com hanno vigore esclusivamente le CGV nella versione valida al momento del perfezionamento del contratto. Tali Condizioni di Vendita trovano applicazione in particolare anche nel caso differiscano da quelle del cliente. Qualora singole disposizioni delle presenti CGV siano inefficaci, l’efficacia giuridica delle restanti disposizioni resta impregiudicata. Ergheia2.com si riserva inoltre in ogni momento variazioni alle presenti Condizioni Generali di Vendita.
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